Greetings team,

Please see the email below from Allison regarding the upcoming CSAT surveys and what will happen with those with service recovery opportunities. This is important for us to be aware of and how it ties directin directly to the Brand Promise Award. (see link)

https://www.1strongteam.com/Circle-of-Excellence-Q2-2017-standings-Brand-Promise-Award

Our team should be aware of the current customer scores of the regions you support, as well as any upcoming results to identify opportunities for support and training.

The RVP and Market Managers in each region will be getting results thatwhich you should ask them to share. Please look for ways to help support them and train staff to improve the customer experience.

I am confident this team will be able to help increase CSAT scores with the increased focus on branch operational effectiveness, new employee onboarding training, and the future branch audits.

I appreciate each of you and the difference you are making in your respective regions.