Remedy handling tickets and IPip Phones
GACA uses a system which is called “Remedy” for handinghandling reported issues (tickets) from the airport employees, since they. There were in a holiday, so a lot of ticket wastickets coming tointo the system, reported by different people during the holiday once Iit started.
Remedy is a system to control and manage the tickets they receive. They can be sorted and assigned to any of the IT specialistspecialists to finish and solveresolve the issue. I have seensaw the tickets listed this week and one of them was written at the label ofa priority “Critical”listed as “Critical.” This ticket will appear on topahead of all the others and it must be solved and closed before anythingany of the others.