Dear Eng. Sherif,
HopeI hope everything is wellgood with you. Your first problem is 90% inaccurate, because it’s not logiclogical that you have had a problem since 3 years ago with no solution. The other 10% is a new problem in the network system, and we already workare already working to solve it ASAP and the network solution provider responsible wellwill come next week to solve this problem. The second problem we already solve itsolved many times with the available resources and the same issues, because we work using an old version of Windows 10 with limited features. The way to avoid this problem we needto procure a new version of Windows 10, which costcosts 5000 EGP per user. youYou can ask the financial management to provide this solution and it will be inon your laptop and your manager Eng. Mohamed FaheyFahey's laptop inon the same day.
I
Hopehope this mail finds you well and get responseyou are satisfied with the responses to all your complaints. Please, feel free to send all your problemsissues, and we will do our best to help you with the available resources. We are here to help and assist you and all our colleagues to make the work processes very smooth, and easy and to provide a high level of support to help you achieve the companycompany's desired target, which is also our target too.