After sales, business is generally known as cost centers due to warranty services. However, increasing cost for business pushes the after sales unit to make revenue and thereby support the company to reduce the warranty cost.
- Consumer satisfaction is low in CE after sales industry, as their perception towards repair is considered inefficient.
- Out warranty- Out-of-warranty repairs have been captured by small time repair centers as such, authorized service suppliers are not getting reasonable out warrantyout-of-warranty income
- Marketing activities are generally low for after sales business
- Unavailability of spare parts due to inefficient supply chain management
- Service centers mainly rely on warranty business income paid by brands