Dear Ms. Chandra,


Just to let you know that I found the session on Email Etiquette very helpful and informative.


To summarize some important points that were discussed :

subjectSubject line should be specific, but brief.
whenWhen sending mail for the first time to a client, address the person with appropriate title and last name.
ifIf not sure about marital status of a lady customer, use Ms. as title.
importantImportant information should be in the beginning.
useUse of bullets or numbers to make points.
signatureSignature should not exceed 4-5 lines.
proofreadProofread before sending.

Thank you for the wonderful session and I look forward applying the knowledge I've learned into practice.


Regards,
Anu A