Hi Jane,

Thank you for contacting Sephora! I am delighted to be of assistance to you.

I understand that you may be a bit frustrated with the circumstances surrounding the delivery timeframe of your order. We try our best to ensure that your items are being shipped out within a timely matter. Your order #1234567890 was placed on Friday with 3 day shipping, not including processing time. The total delivery time of your order is 4 business days, including processing time. Our business days are Monday - Friday, which lead your order to be processed on the next business day. Once your item has shipped out, you will be able to track youyour package . I do apologize for the misunderstanding and can assure you that you will receive your order by Thursday.

If you have any other concerns or additional questions, you can always reply to this email, and we will do our best to assist you.

Thanks for shopping with Sephora!

Stay Beautiful,

Jazmyn
Sephora Client Services