Hi Everyone,

The Third Quarter of the year is now behind us, and as we now embark on the fourth quarter, which historically is our busiest quarter of the year. We have some significant initiatives scheduled for the remainder of the year; this positions us well to propel more robust results.


A few updates are below:
We had a very encouraging week for sales, as we had over a third of all locations post positive sales, of which almost half of these locations saw double-digit growth.

Thanksgiving Long Weekend - the lead-up to the long weekend typically sees a decent level of business Wednesday-Thursday-Friday, while sales typically soften on Saturday-Sunday. Please plan and staff accordingly.

Operational Excellence - our SMG Overall Satisfaction, for the period, came in strong, and we finished P9 with an OSAT of 53%, seeing some great strides in Quality, Accuracy, Taste, Speed of Service and Cleanliness scores, and also achieving one of the best periods with our perfect order ratio YTD.

The food safety group has completed almost ¼a quarter of all visits for the second half of the year, and we are running an average company score of 92.3%.


Please see the comments below from Highly Satisfied Customers last week: